Hawaiian Airlines still has the same great service as it had 25 years ago when Dwarf Mom last went to Oahu with family. From check-in to in-flight service, it’s very family friendly. The check-in process from our mainland airport was welcoming. I didn’t feel that they were rushing to help the next passengers. With a family of 4, we’re often balancing holding our carry-on backpacks and herding children, so I appreciate their patience.
Though it seems trite, one of the coolest things about Hawaiian is that they’re the only major US carrier to still provide full service meals free-of-charge to all their passengers. We can’t carry a lot of things in our carry-on, so providing a hot meal certainly is welcoming to kids who are “starving” on the 6-hour flight. The departing flight to Hawaii provided us with a mid-morning snack of fruit (watermelon, honeydew, and cantaloupe), crackers, cheese, and a snack size chocolate covered macadamia nut. The flight back to the mainland was a dinner meal of teriyaki chicken, rice, steamed veggies, a salad and a shortbread cookie with a pineapple center. Complementary wine, coffee, and tea was offered too. I remember as a young child being excited that this airline provided rice with a meal. It’s a small gesture, but certainly welcoming to me.